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The Benefits of High-Speed Internet: How the Quality of Your Internet Service Can Grow Your Business

April 02, 2020

The Internet is an essential part of doing business, and every small business needs a reliable Internet connection to provide customers with the best service possible. Staying connected with clients and finishing tasks quickly can engender trust and loyalty. A weak WiFi signal or low-base Internet speed can hinder the growth of your business by creating unnecessary frustration and wasting employees’ (and customers’) time.

The benefits of high-speed Internet service are many. Fortunately, upgrading to a faster Internet is an easy fix. Keep these tips in mind when you choose a business WiFi service plan and learn how it can help you reach your business goals.

Increase bandwidth for better productivity

Bandwidth is the amount of data that can be transferred across a connection. Different tasks require different amounts of bandwidth; for example, sending an email requires minimal bandwidth while high-definition video conferencing takes significantly more.

The router prioritizes traffic, so employees sending emails with large attachments or performing online research might experience a slowdown if the network diverts most of its resources to someone who’s uploading or downloading a large file or streaming a webinar. Look for a service plan that provides enough bandwidth to get the job done without slowing the overall network. The right plan will support multiple employees that need to work with videos or large file sizes. As your business grows and you add additional employees, you’ll never have to worry about whether your bandwidth can keep up.

Perform more complex tasks and accommodate more employees with higher Internet speeds When it comes to Internet speeds, most people think of the download rate. However, your upload speed also matters. Without sufficient upload speeds, you can't hold a proper video conference or Skype call. It will also take longer to upload larger files to your website or to make automatic data backups to protect your business. High-speed business Internet means you have better lines of communication with your customers and can keep up with the fast-paced world of business.

You may need different Internet speeds depending on how many employees you have, and, more importantly, the type of tasks they perform. If you don’t know how many Mbps (Megabits per second) you need, consult your Internet service provider. In general, companies with only a few employees who perform basic online tasks like email and Internet browsing can get by with a speed of 25 Mbps. For a company with several employees who need to run Web-based meetings, send large files, or stream video, a speed of 150 Mbps or more may be required for optimal performance.

If your business tasks require even faster speeds, Comcast Business offers a 1 Gbps (1,000 Mbps) connection for businesses that will guarantee you have more than enough bandwidth for whatever task you throw at it.

Forget data caps for access to better tools

You never know how much data you will need to upload or download in a particular month, and the last thing you need is to worry about it. If you have a plan with data caps, you might hesitate to upload an instructional video or other lead-generating tool because you are afraid of overage charges. Don’t let that fear keep you from growing your business! Instead, switch to a service plan that doesn't include data caps, so you are free to use as much of your data as you need. You can upload videos and other large data files with no fear of extra charges.

Use WiFi to gather valuable customer data

Certain service plans, like WiFi Pro from Comcast Business , include more advanced WiFi capabilities. These features allow you to limit the amount of bandwidth guests can use, create a landing page for guests to sign in (which can be a great tool to capture email addresses), and manage your overall network. These tools also allow you to monitor network traffic and optimize connection speeds, gathering valuable data that you can use to create a more personalized experience for your customers.

Upgrade the Internet service for your business to meet your needs

If you already have a business Internet plan but aren't sure your needs are being met, ask yourself a few questions:

• How many employees do I have?
• What kind of work does my business do online?
• Do I provide complimentary WiFi access to customers?
• How strong is my Internet speed? (If you aren't sure, use a speed test tool to find out.)

If your current service isn’t up to the task of meeting your needs, then it’s probably time to look into a new Internet service plan. Find out how Comcast Business can help.

Business Internet Speeds up to 1 Gig

Save more when you bundle business internet and phone together. No data caps, 24/7 customer support.

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Comcast Business Internet Review 2023

Data as of 12/7/22. Offers and availability may vary by location and are subject to change.

We are committed to sharing unbiased reviews. Some of the links on our site are from our partners who compensate us. Read our editorial guidelines and advertising disclosure .

Bottom line: Comcast Business Internet , servicing small to midsize startups for over a decade, is a solid alternative to the DSL internet connection that’s currently forcing your employees to squeeze 20 pounds of data through a five-pound tube.

It may cost a little more than similarly micro-focused providers, but its dependable, fast network—not to mention a coaxial cable infrastructure that spans most of the US—rates a look for your expanding shop.

Comcast Business internet provides businesses reliability and speed

Comcast is everywhere, like Starbucks and Pizza Hut, Comcast is everywhere—they don’t necessarily make everyone’s favorite latte or pepperoni slice, but they’re probably serving it somewhere near you.

Comcast Business’s far-reaching availability and reliably stable high-speed internet service are, however, counterbalanced by an 800-pound gorilla with a headset: a notoriously iffy customer service reputation. Still, with five service packages geared toward small businesses and, again, sheer ubiquity, Comcast Business internet is a definite startup contender—just be prepared to pay a little more for it.

In some parts of the country, Comcast Business utilizes fiber-optic connections, which transmit light through glass or plastic threads instead of electromagnetic cables. The biggest advantages of fiber are less signal loss and interference and evenly matched upload and download speeds (more on Comcast Business fiber availability later).

Comcast Business internet plans

• Business Internet Essential is a bare-bones setup for a four-device operation. Its modest 50 Mbps can handle basic web browsing and email functions but little else. It’s not recommended for heavy file traffic.
• Business Internet Standard is for a seven device shop conducting serious online business. Its 100 Mbps speed can easily shoulder website hosting and cloud-based applications with room to grow.
• Business Internet Advanced  is a beefy choice for medium-to-large offices, with enough speed and bandwidth to handle all of the above, as well as video and audio streaming. Business.org recommends this Comcast Business plan as a price-to-power value.

Comcast Business cable internet plan options

Data effective 12/7/22. At publishing time, pricing and speeds are current but are subject to change. Offers may not be available in all areas. *w/ 2-year agreement

All Comcast plans include the following:

• Free professional installation with modem (not offered by most other companies)
• 30-day, money-back-guaranteed trial period
• Comcast Business App (iOS and Android) for managing accounts and troubleshooting internet Wi-Fi service problems
• Comcast WiFi Pro for the creation and data management of separate employee and customer networks, as well as Wi-Fi hotspots
• Static IP addresses for advanced functions like running web and mail servers (optional, additional charge)
• Business phone with Voice Mobility (optional, $20 additional charge)

By signing up I agree to the Terms of Use and Privacy Policy .

Bundles and packages

Need more than just high-speed internet service? Comcast Business internet can get your employees on the phone and keep your customers entertained with these voice and TV bundles.

Comcast bundles and packages

Comcast business internet vs. top competitors.

Data as of 4/20/23. Offers and availability may vary by location and are subject to change.

What you should know about Comcast Business internet

You’ve heard it: Comcast has terrible customer service. It’s legend, but not entirely accurate—most of those complaints are aimed at the residential Xfinity side of the service. Comcast Business fares better in customer satisfaction. Most online customer reviews give positive feedback on the company’s internet speeds and support, while many negative comments regard pricing.

Comcast Business internet sells itself as being “built for business,” 1 specifically small business, promising quick resolutions to service interruptions—including billing credits for downtime and the previously mentioned money-back guarantee trial period. Industry reviews from J.D. Power and here at Business.org rank Comcast’s overall small-business internet service just below that of Verizon Fios (which is less widely available) and AT&T (which is more expensive). 2

Even though—or perhaps because—it falls somewhere between its competitors on several fronts, there’s plenty to like about Comcast Business internet. Mbps to Gbps, speed is speed, no matter which company is providing it.

The takeaway

Comcast Business internet is neither the fastest nor the cheapest, but Comcast Business internet is reliable, available, and loaded with extra features to sweeten the deal. Apart from the monthly pricing, it’s a small-business-friendly service that offers room to grow (to a point). And while there are some of the usual service and outage complaints, Comcast’s past negative customer service reputation doesn’t necessarily apply to its business internet division.

Comcast Business’s client base is showing rapid growth, and the company is building its infrastructure to keep pace. 4 It’s only growing, so we’re certain Comcast could be the answer for your small business's internet connectivity needs.

Learn more about your other business internet options with our rankings of the best internet service providers for business .

Comcast Business internet FAQs

Xfinity is the consumer, or residential, division of Comcast, providing household TV, internet, and phone services. Comcast split in 2010 to differentiate home services from business customers, as well as to “refresh” its cable-provider image from decades past. 3

The move to Xfinity TV and internet was also called out as a play to distance Comcast from its notoriously terrible customer service reputation and has generally just confused the public to this day. Also, besides being Xfinity’s parent company, Comcast also owns NBCUniversal and its stable of more than a dozen broadcast and cable TV networks plus TV and film production studios.

The real answer is “all of it”—who wants anything less than the fastest internet connection ? The question should be, How much do you want to pay?

Comcast’s Starter Internet at $69.95 a month would satisfy the basic online needs of a pair of employees with just 35 Mbps. The Business Internet 100 package ups the speed and user capacity for an additional $40.00 a month, all the way up to Business Internet 300, which can handle up to and beyond 10 employees—and large file transfers and heavy hosting traffic—for $164.90.

Fiber-optic internet, a growing component of Comcast Business’s internet service model, is a relatively new gigabit speeds technology. While the company’s fiber reach is as good as or better than most other internet providers, it’s still not everywhere; you may have to check into other ISPs . Unless your business resides in one of the following areas, you’d be offered Comcast Business cable internet (until the company’s fiber rollout expands into to your neighborhood).

• Atlanta, GA
• Baltimore, MD
• Chicago, IL
• Detroit, MI
• Harrisburg, PA
• Hartford, CT
• Houston, TX
• Indianapolis, IN
• Jacksonville, FL
• Nashville, TN
• Jersey City, NJ
• Oakland, CA
• Philadelphia, PA
• Pittsburgh, PA
• Portland, OR
• Sacramento, CA
• Salt Lake City, UT
• San Francisco, CA
• San Jose, CA
• Seattle, WA
• Washington, DC
• Western New England
• Minneapolis/St. Paul, MN

Methodology

We looked at Comcast Business's pricing, overall value, bundles and packages, small business expertise, and average internet speeds, among other factors.

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.

Sources 1. Comcast Business, “ Why Comcast Business .” Accessed December 7, 2022. 2. J.D. Power, “ Satisfaction Gap Between Large and Small Business Wireline Customers Increases, J.D. Power Finds ,” July 11, 2019. Accessed December 7, 2022. 3. Dave Schafer, Cabletv.com, “ What Is Xfinity and How Is It Different from Comcast? ,” February 27, 2020. Accessed December 7, 2022. 4. Gina Narcisi, CRN Magazine, “ High-Speed Internet, Business Services Key to Comcast’s Q3 Revenue Success .” Accessed December 7, 2022.

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Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

Our mission is to help consumers make informed purchase decisions. While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. This can affect which services appear on our site and where we rank them. Our affiliate compensation allows us to maintain an ad-free website and provide a free service to our readers. For more information, please see our  Privacy Policy Page . |

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Comcast Business Internet Review and Pricing

Table of Contents

• Comcast’s1.25 Gbps maximum download speed is among the fastest available in the fiber category.
• The vendor’s ethernet-dedicated internet plans are available with symmetric speeds up to 10 Gbps.
• The company offers discounted bundles with $25 to $45 off internet, phone and TV service.
• Comcast’s 35 Mbps maximum upload speed will be a limitation for some users.
• The provider’s prices in multiyear contracts escalate significantly each year.
• The company’s fees for internet add-ons and many other services aren’t listed online.

Comcast is a business-focused internet service provider with ultrafast ethernet-dedicated connections that have symmetrical speed, high-speed fiber connections, 4G LTE internet backup, Voice over Internet Protocol (VoIP) calling and mobile phone service. Comcast offers the same 24/7 customer service and 99.9 percent uptime you can expect from all major internet service providers (ISPs), but it also boasts fiber download speeds of up to 1.25 Gbps, which make it one of the fastest fiber networks in the country for download speed. Comcast also includes free cybersecurity tools to help monitor threats against the devices on your network. We also love that the vendor doesn’t cap data with its business internet plans, and all plans include a 30-day, money-back guarantee.

Comcast Business ISP Editor's Rating:

Why we chose comcast for enterprise businesses.

With 99.9 percent reliability, fiber download speeds of up to 1.25 Gbps, wireless backup, dedicated internet plans and the largest network in the country, Comcast has everything a large business or enterprise with multiple office and retail locations needs to stay connected. Comcast works with potential customers over the phone to help determine the optimal products and services based on each company’s type of business, number of internet users, cloud-based software requirements and usage trends. Businesses can also bundle services like internet and phone for significant savings. For enterprise clients in certain areas, Comcast offers SLA-backed dedicated internet with static IP addresses and symmetric speeds of 1 Mbps to 10 Gbps, but pricing for this type of internet service is not publicly listed by Comcast or other dedicated internet providers. Still, with all of these features and services in mind, Comcast is the best business internet service provider for enterprise businesses.

When buying a business internet service, you’ll notice the same set of features for business customers as you’d expect for residential internet. While the most important internet feature is reliability, most ISPs like Comcast offer the same 99.9 percent advertised uptime with 24/7 customer support to resolve issues quickly. However, service providers do tend to differ in some of their add-on features, including their approach to internet backup, Wi-Fi, IP addresses and security tools.

Below are several areas where Comcast shines for enterprise businesses, though we must point out that the vendor’s fiber offering is slightly limited with upload speeds capped at 35 Mbps, far slower than competitors AT&T and Verizon.

4G LTE Backup

According to an outage analysis report by IT service management company Uptime Institute , over 60 percent of outages cost businesses more than $100,000 in total losses. The Comcast Connection Pro add-on for $39.95 per month is an automatic wireless backup system to keep your internet connection up and running if you lose your normal power or service. Wherever your fiber internet connection or power is interrupted, the cellular route immediately switches to an available 4G LTE wireless connection to maintain basic internet service for up to 16 hours on computers or other devices, like point-of-sale registers, that keep your revenue flowing. This is a vital and valuable safeguard for businesses.

Comcast’s Connection Pro backup service ensures you’ll have a continued internet connection if an outage happens. Source: Comcast

Most Comcast business internet plans include SecurityEdge to protect your network and inform you of any attempted breaches. This intelligent cybersecurity tool updates and refreshes every five minutes, pulling the most up-to-date information possible from a global threat database. According to Comcast, over 30 percent of SecurityEdge customers had a threat blocked in each quarter of 2021. The software blocked approximately 605 million botnets, malware and phishing attacks between February and March 2022. [Find out how to create a cybersecurity plan for your business.]

Comcast WiFi Pro provides wireless coverage for customers and your business devices on up to four separate networks you can control. The robust system lets you provide a reliable Wi-Fi connection for your customers, suppliers and guests, with the added ability to leverage promotional tools to enhance the in-store experience. You can add a custom splash page for when users connect to your internet, provide real-time offers, integrate your company’s social media accounts, and provide valuable business information. We like that you can use the mobile-friendly control center to easily manage your networks, set schedules, limit bandwidth, and control access. [Read related article: How to Set Up Business Wi-Fi ]

You can set up Comcast’s Wi-Fi for customers to connect to the internet when they visit your store. Source: Comcast

Static IP Addresses

Comcast offers static IP addresses for all business fiber and dedicated internet clients. For business internet, a static IP address starts at $24.95 per month with the option to buy one, three or 13 permanent addresses for an additional charge. With dedicated plans, Comcast assigns up to two permanent IP addresses per circuit to run multiple servers or applications like a virtual private network (VPN). You can also purchase additional IP addresses for dedicated plans.

Comcast divides the U.S. market between three regions — Northeast, Central and Western. The prices below reflect an address in the Western division. Our breakdown reflects discounts for autopay and paperless billing, and most plans include free professional installation. Unfortunately, some contracts require a multiyear commitment with escalating prices and early termination fees.

In addition to the above business internet plans, Comcast also offers ethernet-dedicated internet with symmetrical speeds from 1 Mbps up to 10Gbs, static IP addresses, primary and secondary DNS hosting, service level agreements, and 24/7 priority support. However, pricing for the dedicated internet plans is not publicly available and requires a discussion with a Comcast representative.

Implementation

Comcast’s business internet installation is typically available within five to 10 days of placing your order, which is on par with the rest of the industry. If you sign up over the phone, you’ll be able to get help from a product specialist to determine the appropriate internet speed for your business needs based on your type of company, number of internet users, application types and usage trends. Once a service technician is onsite for your implementation appointment, the installation process takes anywhere from 90 minutes to four hours depending on the complexity of your service and structure. Comcast recommends you provide at least two 110v AC outlets for service.

Customer Support

All Comcast business internet plans include 24/7 support, which is something you’ll find with most major ISPs. While the company’s residential Xfinity customers may wait as long as 24 hours for a response to an outage, Comcast business customers receive priority service with a four-hour response window. We spent time speaking directly with Comcast’s support team during our review process and found the staff knowledgeable, helpful and courteous in all of their responses to our questions about services and features.

Comcast also has an online self-service portal where you can check the status of a connection, troubleshoot your internet, configure your services, and reach a support specialist via chat. The Comcast website features additional resources and informative articles to improve the user experience. We appreciate that the vendor also offers the Comcast Business App through which you can manage your business internet without being onsite.

The Comcast Business app lets you make mobile payments on your service bill. Source: Comcast 

Limitations

The pricing for most Comcast business internet plans requires some attention to the fine print. The advertised price is usually what you’ll pay only for the first year of service, with a significant price increase for each subsequent year. For example, a plan that starts at $139.99 per month will jump to $154.99 in year two and $194.99 for the final year of your contract. Keep that in mind when budgeting this expense.

You should also remember that Comcast’s fiber plans are limited to a maximum upload speed of 35 Mbps, the same limit you’ll find with Spectrum. If you’re searching for a service provider with better fiber upload speeds, both AT&T and Verizon offer fiber plans with upload speeds that exceed 800 Mbps. Learn more in our detailed AT&T review and full review of Verizon.

Methodology

We independently researched major national business internet service providers, identifying the products and services that differentiate each company from one another. We also spent hours speaking directly with product specialists to gain insights into each vendor’s limitations and advantages in a competitive market. We focused on factors like download and upload speeds, add-on features, pricing, the implementation process, and customer service options. For large businesses and enterprises with office or retail locations across the country, we found Comcast to be the best choice to cover the most locations under the same service contract and bill. Companies benefit from assistance with the buying process, reliable internet, bundle options and other perks.

Are Comcast and Xfinity the same?

Are comcast bundles the same price everywhere, is email included with comcast business internet plans, bottom line.

We recommend Comcast’s business internet for …

• Enterprises and large businesses with multiple offices or retail locations across the country.
• Business owners seeking exceptionally fast speeds of up to 10 Gbps of symmetrical speed with an ethernet-dedicated access plan.
• Organizations in need of hybrid-fiber business internet that can reach speeds up to 1.25 Gbps.

We don’t recommend Comcast’s business internet for …

• Business owners looking for a long-term monthly price guarantee.
• Media-focused businesses for which the relatively low upload speed of 35 Mbps could be a problem.
• Companies not interested in building other connectivity services.

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Comcast Business Internet Plans, Pricing, and Review

Get your office wi-fi humming with fast speeds, security firewalls, and static ips..

Price: $49.99–$334.99/mo.* Speeds: 50–1,250Mbps Data cap: None Compare all plans

◊ Provider star ratings are based on user reviews and our independent customer satisfaction survey .

*Data effective 2/6/2023. Offers and availability may vary by location and are subject to change.

Our Comcast Business Internet review

Comcast Business Internet is widely available nationwide and gives you a wide range of cable internet options. A Comcast Business Wi-Fi plan comes with unlimited data and 24-hour customer support, while the provider’s router includes a SecurityEdge feature that protects against cyberattacks and ransomware.

For additional fees, you can add special features like static IP addresses, cloud-based phone services, guest Wi-Fi, or even a 4G LTE backup connection, which keeps your internet stable (and your business flowing) if your cable connection goes out.

• Fast speeds
• 24/7 customer support
• Advanced security features on mid- and upper-tier plans

• Lengthy 1- to 3-year contracts
• High prices for static IPs and 4G LTE backup

Are you a current Xfinity Business customer wanting to leave a review?

Write a Review

Jump to: Plans and pricing | Speed and data caps | Fees | Installation, equipment, and contracts |  Customer ratings | Xfinity vs. the competition | Bottom line | Faq

• Plans and pricing
• Speed and data caps
• Installation, equipment, and contracts
• Customer ratings
• Xfinity vs. the competition
• Bottom line

Compare Comcast Business Internet plans and pricing

* Plans and prices vary by geographic region.

† for 12 months with 2-year agreement when you enroll in Auto Pay and Paperless Billing.

Prices for Comcast Business vary depending on the region you’re in—in some cases the differences between prices on the same plan are huge. For these prices, we used an address located in San Francisco, California.

Comcast Business Internet speeds: What’s best for you?

The 250Mbps download speeds of Business Internet Performance work best for most small businesses. But you’ll need a faster speed if you have five or more employees working in an office, or if you offer public Wi-Fi to customers.

The speed needs of a business vary depending on the size of your office and the number of people using the Wi-Fi. The more employees you have using Wi-Fi–connected computers and phones, the faster your speeds need to be.

You should also consider getting fast speeds if you regularly conduct business over the internet. The last thing you want is your company email or server to go down in the middle of a busy workday.

The best way to estimate how much speed you need is by counting the number of people in your office. Take a look at the table below for guidance.

How much speed does your business need?

Comcast business internet data caps.

Comcast Business Internet doesn’t have any data caps on its plans. Your employees can do all the work they want without hitting your business with overage charges. (They could even stream movies or TikTok if they wanted to—on their lunch breaks of course!)

Is Comcast Business Internet available where you live?

Enter your zip code below to see a listing of the top internet providers available in your area.

Our favorite plan: Business Internet Performance is the best bet for most small businesses. It’s fast enough to cover an office of around five employees and it comes with 24/7 customer support in case you have any technical hiccups during the work week. You get free professional installation when you order online, and the SecurityEdge feature (built into the router) scans for threats every 10 minutes.

Comcast Business Internet deals and promotions

Get a Visa prepaid card worth up to $800 when you order a qualifying Comcast Business Internet plan. You get an additional prepaid card worth $200 when you add Comcast Business Mobile.

Comcast Business Internet extra features

In addition to your Comcast Business Internet service, you can add on additional features to give your business a leg up against the competition.

Get a static IP address to run a server from your office

The most useful feature is a static IP address. An IP address is the code that internet providers, servers, and other websites use to identify your location for transferring data.

Most IP addresses are dynamic, meaning they change on a regular basis. But a static IP always stays the same, making it a lot more useful for businesses because it allows for hosting servers, having company email addresses, and running a VPN.

Choose Automatic 4G LTE backup for foolproof Wi-Fi connectivity

It’s no secret that many businesses today rely on the internet to survive. So if your internet fails, you may end up losing money if you aren’t able to process transactions, respond to emails, or conduct virtual meetings.

To keep this from happening, Comcast Business offers a 4G LTE backup connection that kicks in if your cable internet ever cuts out. 4G LTE internet isn’t as fast as cable, but it makes sure you and your employees can keep conducting business while your IT specialist gets your speedy cable internet back online.

Set up the Wi-Fi Pro portal to serve customers and build your brand

The Wi-Fi Portal Pro isn’t as integral to doing business as the other features mentioned above, but it’s still handy, especially if you’re a customer-facing business like a coffee shop or boutique. Wi-Fi Pro is an app-based platform that lets you set up different Wi-Fi networks for employees and guests. You can also build a custom website and monitor Wi-Fi traffic on your network.

Comcast Business Internet fees

Comcast Business charges the typical fees that you find on most internet plans. The modem and router costs just under $20 a month. You can skip that fee by buying your own equipment, but then you’ll miss out on the service’s security features. You also technically have to pay an installation fee, but the fee is waived when you order online.

The one standout here is the extra charge you have to pay if you opt for a contract-free plan. Comcast Business has fairly steep contract terms, lasting between one and three years depending on the plan you get. If you cancel your internet plan before the contract is up, you’re on the hook to pay $10 for every month you have left on your bill—a fee that could easily run up to hundreds of dollars.

You can waive the contract for an additional $10 or $20 extra per month, depending on the plan. But we’re not sure if there’s much benefit to this option, since you end up paying more than you should either way.

Comcast Business Internet installation, equipment, and contracts

Unlike many residential internet plans, Comcast Business Internet comes with term contracts and professional installation. Read on for the details.

Comcast Business installation and equipment

After you sign up for Comcast Business Internet, a rep at Comcast will contact you to arrange a time for a professional technician to come to your office and set up the internet. Professional installation usually costs a fee, but you can get it waived when you order online.

Your business service plan comes with a gateway (a combination modem and router), which you can rent for $19.95 per month. You can buy your own equipment to save money, but make sure the modem and router are compatible with Comcast’s network.

Comcast Business Internet contracts

Comcast Business has steep contract term agreements, ranging from one to three years depending on the plan you get. If you cancel your internet before the contract term is up, you have to pay $10 for every month still left on the bill.

Comcast Business Internet customer ratings

*Based on our annual customer satisfaction survey

Comcast Business got a below-average rating in J.D. Power’s most recent US Business Wireline Satisfaction Study, ranking behind Spectrum and Cox in overall satisfaction with a score of 842 out of 1,000. 1 However, Xfinity (Comcast’s residential internet brand) performed very well in our annual customer satisfaction survey . The provider got above-average rankings in our survey, ranking especially well for speed and reliability.

Xfinity delivers pretty much the same type of service as Comcast Business, with cable connections reaching up to 1.25 Gbps. So you can rest assured that you’ll have fast speeds and reliable service on a Comcast Business plan. However, Comcast Business has higher prices than Xfinity residential plans, with longer contract terms—and we suspect that may be the reason for Comcast’s lower scores in the JD Power study.

See what other Comcast Business customers are saying

We love to keep track of what customers think about their internet services. If you’re a current Comcast Business customer, please go over to our Customer Review form and let us know about your experience with Comcast Business. You can see what others said as well.

Read Reviews

Comcast Business Internet vs. AT&T Internet for Business

AT&T beats out Comcast Business when it comes to business internet plans. The fiber provider has much faster speeds—including symmetrical upload speeds that you can’t get on a cable connection like Comcast’s. AT&T gets much better ratings in J.D. Power’s 2022 US Business Wireline Satisfaction Study, and its packages and add-ons cost less.

Comcast Business Internet vs. Spectrum Business

Like AT&T, Spectrum also has a leg up on Comcast Business. Although it has fewer plans to offer, Spectrum’s baseline plan gets you faster download speeds for the same price and also includes up to 25 email addresses and a custom domain. Spectrum also has fiber internet for enterprise customers in some areas. Other than that, both providers are similar, with 24/7 customer support and options to add on static IP addresses and 4G LTE backup.

Is Comcast Business Internet right for you?

Comcast Business is a great option for lots of small businesses. While it doesn’t have the fiber speeds of AT&T, Comcast’s cable connection is still fast and reliable, and its multiple speed tiers make it easy to upgrade if you need to accommodate a growing business. The SecurityEdge feature in the Comcast Business router keeps your network safe from threats, and the Wi-Fi Pro portal gives you tools to set up a guest public network and build your brand.

FAQ about Comcast Business Internet

What are the best routers for comcast business internet.

We recommend renting a router directly from Comcast Business—its SecurityEdge feature scans for threats every 10 minutes, keeping your company safe from malware and cyberattacks.

If you want to use your own router, though, we recommend TP-Link’s AX6600 , a powerful piece of equipment that ensures a wide range with its eight antennas while keeping your network protected with security scans and other safety features.

Methodology

Our HighSpeedInternet.com editorial team bases our analyses on customer input from our annual customer satisfaction survey , results from our speed test tool , and proprietary internet provider data on speeds and pricing. To strengthen our research, we look closely at provider contracts to get hard-to-find information on price hikes, data caps, and extra fees, and we keep tabs on the latest news reports and online reviews. When applicable, we also rely on our personal experiences testing these services.

• J.D. Power, “ Small Business Wireline Customer Satisfaction Remains High Despite Fierce Market Challenges, J.D. Power Finds ,” July 7, 2022. Accessed February 6, 2023.

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Comcast Business Internet Review

Table of Contents

• Ethernet Dedicated Internet maintains connectivity
• Custom splash page allows for branded access portal
• Business mobile plans available for remote teams
• Fiber internet is only available in select areas
• Gigabit internet is much more expensive compared to other providers
• Ethernet Dedicated Internet helps keep small businesses afloat by providing them with their own private connection.
• Stay online and power through business operations with 4G LTE wireless backup in the case of a business outage.
• All internet plans come with SecurityEdge to help keep business connections secure.
• This review is for small business owners who are considering Comcast as their business internet provider.

Startups need to manage a lot, from finding funding to hiring staff to launching their brand. When it comes to choosing business internet, startups need a straightforward, cost-effective plan that offers the core features their team needs to get started the right way. Comcast Business Internet does just that, helping new entrepreneurs start their business journey strong. With fast internet speeds of up to 1 Gbps and 4G LTE wireless connectivity, business customers can focus on growing their business and leave the internet connectivity to Comcast.

Comcast Business Internet Editor's Rating:

Why comcast business internet is best for startups.

When launching a startup, the core team needs to stay connected at all times, whether together in the workplace or working remotely. Comcast business internet includes features that would greatly benefit an in-office work environment, such as Ethernet Dedicated Internet and SecurityEdge. Remote teams can also benefit from Comcast’s business internet with its Business Mobile plans, a feature we found critically important for startups in today’s hybrid/remote work environment.

We also liked that Comcast Business Internet allows for custom splash pages for Wi-Fi access, which reinforces your startup’s brand among guests and employees. As a startup, building your brand and establishing a sense of continuity is important and the custom splash pages offer one more opportunity to do just that.

Whether your business classifies as a small business or you’re looking for an internet plan that can grow with your company, you can take advantage of all of the business features associated with Comcast Business Internet.

Comcast Business Internet Features

Business wi-fi.

Comcast’s Business Wi-Fi is an excellent add-on that allows startups to give its guests their own dedicated shared connection. Whether you’re recruiting candidates for the next position in your company or offering connectivity to your customers, a reliable Wi-Fi connection allows them to access the internet during their stay.

We particularly liked that business owners can also manage separate Wi-Fi connections for guests and employees. This ensures that guests’ Wi-Fi usage doesn’t impact the bandwidth employees need while also creating an added layer of security.

Comcast Business SecurityEdge

One of the major concerns when starting a business is preventing network security threats . Comcast Business Security Edge is an add-on that can help protect against threats like malware, ransomware, phishing and botnet attacks, an additional layer of security unique to Comcast in our review of business internet service providers (ISPs). The result is a more secure network less vulnerable to data breaches that can cost your business money and impact its brand reputation negatively. We liked the focus on security as small business cyberattacks can be so costly that they lead to business closures.

Dynamic and Static IP Addresses

Every Comcast Business plan comes with dynamic IP addresses. For businesses that need to stay connected, Comcast Business can change IP addresses whenever necessary. However, we liked that business customers can also add static IP addressing. For businesses that need a central hosting spot for websites or for those who need to provide remote network services for their employees, Static IP addresses offer a benefit over dynamic IP addresses, so we liked that Comcast offered these to business customers.

Business Mobile Plans

Comcast Business Mobile plans offer voice-over-internet-protocol (VoIP) services in addition to a customer’s business internet plans. Mobile plans can be used to support voice calling in the workplace or on the go, through a wide range of hardware. Additional features include readable voicemails and unlimited local calling. We found Comcast’s mobile plans particularly useful for startups with team members that are regularly traveling to make sales pitches or appeal to investors.

For a more dedicated VoIP experience, Comcast Business VoiceEdge delivers a cloud-hosted solution that can scale with a company. Along with basic line features and mobility, VoiceEdge allows small businesses to connect through audio conferencing, which we found ideal for businesses using a hybrid-work model.

Ethernet Dedicated Internet

Comcast Business Internet already offers plans with download speeds up to 1.25 Gbps. However, startups in need of their own connection can take advantage of Comcast’s Dedicated Internet using Ethernet. Symmetrical upload and download speeds mean that large web conferences, data transfers and any cloud-based service can be handled with ease. We especially liked this feature for tech startups or fully remote teams that are reliant on strong, fast internet connections to remain operational.

4G LTE Wireless Backup

Outages can occur at any point during the development of a new venture, which means it’s important to have backup options. Comcast’s Internet Connection Pro Automatic Backup provides business customers with 4G LTE connections to keep businesses up and running should a connectivity outage occur. A team of experts behind the scenes can assist with the needs of the customer until the primary connection is back online.

Comcast Business Internet Cost

Comcast Business Internet costs range from $69.99 per month for the Essential plan to $349.99 per month for the Gigabit plan. The full list is as follows:

• Business Internet Essential 50 Mbps: $69.99 per month
• Business Internet Standard 100 Mbps: $109.99 to $124.99 per month
• Business Internet Performance 250 Mbps: $134.99 to $149.99 per month
• Business Internet Advanced 500 Mbps: $164.99 to $179.99 per month
• Business Internet Premium 750 Mbps: $234.99 to $249.99 per month
• Business Internet Gigabit 1.25 Gbps: $334.99 to $349.99 per month

These prices reflect the monthly payment for the first 12 months of the agreement (excluding the first month), after which the price increases for the remainder of the contract. There’s also a discount for customers that enroll in AutoPay and paperless billing, and each plan comes with Comcast’s Business SecurityEdge internet connection. Note that these prices exclude installation fees and Comcast business equipment fees.

Comcast Business Internet Setup

Depending on location, Comcast’s internet setup can take anywhere from three to five days once a plan has been purchased. Customers can either set up an appointment with the service specialist or request to be put on a waitlist for an earlier installation date. If customers choose to include Business Wi-Fi in their business internet package, they will have the option to set up and install the Comcast Business Wireless Gateway themselves.

Customers are required to lease a router specifically for Comcast Business Internet for internet-related services, such as SecurityEdge and Business Voice, unless their current modem is deemed compatible with the service. While installation is included in the internet plan, there is a separate monthly fee of $19.95 per month should they need it. Similar to Business Wi-Fi, there is a self-installation guide on the Comcast Business Website as well should you decide to install the equipment yourself.

Comcast Business Internet Customer Service

Comcast Business Internet has 24/7 customer service for its customers, either by phone at (855) 319-0103 or by email via their website form. We found the 24/7 access to support to be a great benefit as it isn’t a given with some of the other business ISPs that we reviewed. Customers can also use online chat and connect with a representative for all general business internet inquiries.

Comcast Business Internet Drawbacks

While Comcast’s fiber-optic network spans across the nation, it’s still relatively limited in availability compared to cable or satellite internet. Customers in rural areas or places that Comcast doesn’t cover should consider our Viasat review for an ISP that is more widely available.

We also found Comcast’s gigabit internet plans to be costly when compared to other internet providers offering plans for roughly the same speeds. Fiber-optic internet in general does cost more than cable or satellite internet, but Comcast’s prices still seemed very steep for its gigabit speeds. If your business requires heavy data transfers or other services that rely heavily on symmetric download speeds, you will need to consider the plan cost in addition to other fees, including equipment and add-ons.

Methodology

When considering business internet providers for review, we kept in mind some of the features that business owners would need to get their business going from start to finish. Part of that process included extensive research, participating in provider calls and finally deciding on a best pick case for each of the vendors. Factors such as installation times, internet speeds, business phone services and internet availability were considered when doing so. For small startups, we chose Comcast as the ideal business internet provider.

Comcast Business Internet FAQs

Can i use comcast’s business private wi-fi for guests, i run my business at home, so should i still get comcast business internet, my comcast business router isn’t working, so can i get it fixed or replaced, overall value.

We recommend Comcast Business Internet for …

• Small remote or hybrid teams
• City-based small businesses

We don’t recommend Comcast Business Internet for …

• Rural businesses
• Mid- to large-scale companies that rely on heavy data transfers or digital traffic

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